VIEW FAQ
FAQs

About Indiana's Child Support Income Withholding Law
1.Are Employers' required to deduct child support payments from an employee's income?
2.Income Withholding law change
3.How do I determine what percentage of a lump sum is to be deducted for arrearages?

Annual Support Fees
4.What is the Annual Support Fee?
5.Why did the company receive an Annual Support Fee (ASF) bill for an employee?
6.Why did the company receive an Order to Withhold Income for Indiana Annual Support fees for our employees?
7.How does the company pay the Annual Support Fee?
8.Processing Instructions?

DEBIT RETURNED BY BANK
9.What does an employer do if the Bank returns a Web Site Transaction NOT PAID. DO NOT INITIATE ANOTHER PAYMENT ON THE SITE!!!!

Income Withholding Law
10.How is the obligation to withhold triggered?
11.What happens if an employer hires or rehires a person who already has a child support income withholding order outstanding against him or her?
12.When must the withholding begin?
13.What is the maximum amount that may be withheld each pay period from the employee's pay.
14.What are "disposable earnings"?
15.How are lump sum vacation, severance, bonus or sick payments treated?
16.Is the employer entitled to a fee for the administrative costs of withholding?
17.What if the employee already has other assignments of garnishments on his or her income?
18.What happens if the affected employee's employment is terminated?
19.What are the penalties for failing to comply with or attempting to evade the requirements of this law?
20.What should an employer do if an employee who is subject to a child support order files a petition for relief under the Bankruptcy Code?
21.What if I have further questions regarding the child support income withholding law?
22.How is a holiday bonus treated?
23.Does an employer have to withhold child support payments from an Independent Contractor?
24.How do I determine disposable income for a sub-contractor/

INCOME WITHHOLDING ORDER BASICS
25.RECIEVING AN ORDER FOR AN EMPLOYEE WHOM YOU ARE ALREADY PROCESSING A CHILD SUPPORT WITHHOLDING FOR.

National Medical Support Orders
26.What is a National Medical Support Order (NMSO)?

Pro-rating Payments
27.How do you pro-rate multiple child support orders. When the Consumer Credit Protection Act (CCPA) percentage limitations do not permit full satisfaction of multiple income withholding orders.

WEBSITE INSTRUCTIONS
28.ADDING A NEW EMPLOYEE???
29.ADDING A NEW EMPLOYEE AND THE SSN DIDN'T PULL UP THE EMPLOYEE NAME.
30.ADDING A NEW EMPLOYEE AND THE CASE YOU ARE LOOKING FOR DOESN'T APPEAR.
31.ADDING A NEW CASE TO AN EXISTING EMPLOYEE?
32.HOW DO I REMOVE AN EMPLOYEE FROM THE LIST OF CASES TO BE PAID OR CLOSE JUST ONE CASE?
33.RE-ACTIVATE AN EMPLOYEE??
34.BANK ACCOUNT INFO NEEDS CHANGED??
35.ADDING PAYMENTS???
36.VIEW SAVED, SUBMITTED, PENDING OR SENT PAYMENTS??
37.CHANGE OR CANCEL A VERIFIED PAYMENT?
38.VIEW EMPLOYEE PAYMENT HISTORY??
39.VIEW EMPLOYER PAYMENT HISTORY?
40.PAYMENT FLOW??
41.MAKING A PAYMENT IN ADVANCE??
42.EMPLOYEE LIST?
43.PASSWORD CHANGES??
44.GETTING HELP??
45.CHANGING THE AMOUNT DUE FIELD ON THE POSTING SCREEN??
46.ADDING A NEW PAY GROUP
47.INSTRUCTION SHEET FOR PAYMENT PROCESSING WHEN USING THE TWO ID PROCESS.
48.PRINTING A VERIFIED PAYMENT LIST?
49.DELETE A SAVED PAYMENT???
50.DELETE SUBMITTED PAYMENT???
51.CHANGING AN EMPLOYEE'S PAY GROUP.
52.UPDATING AN UNIDENTIFIED CASE.
53.CHANGING EFFECTIVE DATE OF A VERIFIED PAYMENT
54.HOW DO I CHANGE THE EFFECTIVE DATE OF A PAYMENT.
55.I get the message that a user is currently logged in.

WEBSITE PROCESSING WITH ONE ID
56.BASIC INSTRUCTIONS FOR PROCESSING WITH ONE ID?
57.HOW DO I PRINT A VERIFIED PAYMENT?
58.HOW DO I CHANGE OR DELETE A VERIFIED PAYMENT?


About Indiana's Child Support Income Withholding Law
1.Are Employers' required to deduct child support payments from an employee's income?
Answer in brief:
 See Detailed answer.
Detailed Answer
2.Income Withholding law change
Answer in brief:
 See detailed answer.
Detailed Answer
3.How do I determine what percentage of a lump sum is to be deducted for arrearages?
Answer in brief:
 No brief answer, see Detail.
Detailed Answer

Annual Support Fees
4.What is the Annual Support Fee?
Answer in brief:
 It is a once a year fee charged for the processing of child support payments. The amount of the fee is pursuant to law.
Detailed Answer
5.Why did the company receive an Annual Support Fee (ASF) bill for an employee?
Answer in brief:
 No brief answer, see detailed answer
Detailed Answer
6.Why did the company receive an Order to Withhold Income for Indiana Annual Support fees for our employees?
Answer in brief:
 No brief answer, see detailed answer
Detailed Answer
7.How does the company pay the Annual Support Fee?
Answer in brief:
 No brief answer, see detailed answer
Detailed Answer
8.Processing Instructions?
Answer in brief:
 See Detailed Answer.
Detailed Answer

DEBIT RETURNED BY BANK
9.What does an employer do if the Bank returns a Web Site Transaction NOT PAID. DO NOT INITIATE ANOTHER PAYMENT ON THE SITE!!!!
Answer in brief:
  DO NOT INITIATE ANOTHER PAYMENT ON THE SITE!
Call us at 1-800-292-0403. See detailed answer.
Detailed Answer

Income Withholding Law
10.How is the obligation to withhold triggered?
Answer in brief:
 By Court Order or CSB Withholding order. See detailed answer.
Detailed Answer
11.What happens if an employer hires or rehires a person who already has a child support income withholding order outstanding against him or her?
Answer in brief:
 Contact Court or county CSB for guidance. See detailed answer.
Detailed Answer
12.When must the withholding begin?
Answer in brief:
 As soon as possible.See detailed answer.
Detailed Answer
13.What is the maximum amount that may be withheld each pay period from the employee's pay.
Answer in brief:
 No brief answer. See detail.
Detailed Answer
14.What are "disposable earnings"?
Answer in brief:
 No brief answer. Please see detail.
Detailed Answer
15.How are lump sum vacation, severance, bonus or sick payments treated?
Answer in brief:
 No brief answer. Please see detail.
Detailed Answer
16.Is the employer entitled to a fee for the administrative costs of withholding?
Answer in brief:
 Yes. $2.00 per payment.
Detailed Answer
17.What if the employee already has other assignments of garnishments on his or her income?
Answer in brief:
 No brief answer. Please see detail.
Detailed Answer
18.What happens if the affected employee's employment is terminated?
Answer in brief:
 Notify the Child Support Agency or EMU.
Detailed Answer
19.What are the penalties for failing to comply with or attempting to evade the requirements of this law?
Answer in brief:
 The employer is liable.
Detailed Answer
20.What should an employer do if an employee who is subject to a child support order files a petition for relief under the Bankruptcy Code?
Answer in brief:
 No brief answer. Please see detail.
Detailed Answer
21.What if I have further questions regarding the child support income withholding law?
Answer in brief:
 You should seek legal advice or contact the State of Indiana Employer Maintenance unit at 1-800-292-0403
Detailed Answer
22.How is a holiday bonus treated?
Answer in brief:
 There is no brief answer. Please see detailed answer.
Detailed Answer
23.Does an employer have to withhold child support payments from an Independent Contractor?
Answer in brief:
 Yes! See detailed answer.
Detailed Answer
24.How do I determine disposable income for a sub-contractor/
Answer in brief:
 Subtract from the gross pay 23% (eff 2012)to arrive at the disposable income.
Detailed Answer

INCOME WITHHOLDING ORDER BASICS
25.RECIEVING AN ORDER FOR AN EMPLOYEE WHOM YOU ARE ALREADY PROCESSING A CHILD SUPPORT WITHHOLDING FOR.
Answer in brief:
 Verify that the order is either an update for the existing order or a completely new order to add.
Detailed Answer

National Medical Support Orders
26.What is a National Medical Support Order (NMSO)?
Answer in brief:
 No brief answer, see detailed answer.
Detailed Answer

Pro-rating Payments
27.How do you pro-rate multiple child support orders. When the Consumer Credit Protection Act (CCPA) percentage limitations do not permit full satisfaction of multiple income withholding orders.

Answer in brief:
 No brief answer. Please see detail.
Detailed Answer

WEBSITE INSTRUCTIONS
28.ADDING A NEW EMPLOYEE???
Answer in brief:
 If in the middle of posting payments and you want them saved you will need to click on Save Payment. Click on ADD EMPLOYEE. Put in SSN & SUBMIT. Choose name & SUBMIT. Choose case & SUBMIT. Fill in Court ordered amounts to be paid & SUBMIT. Choose PAY GROUP & SUBMIT. Finished
Detailed Answer
29.ADDING A NEW EMPLOYEE AND THE SSN DIDN'T PULL UP THE EMPLOYEE NAME.
Answer in brief:
 Click on NO MATCH and input new Employee information and SUBMIT. Add case information and Submit.
Detailed Answer
30.ADDING A NEW EMPLOYEE AND THE CASE YOU ARE LOOKING FOR DOESN'T APPEAR.
Answer in brief:
 Click on CASE NOT FOUND. Input case information and SUBMIT.
Detailed Answer
31.ADDING A NEW CASE TO AN EXISTING EMPLOYEE?
Answer in brief:
 Click on EMPLOYEE SEARCH. Input SSN & then SEARCH. Click on VIEW CASE INFO. Click on ADD NEW CASE. Choose new case & SUBMIT. Input court ordered amounts & SUBMIT.
Detailed Answer
32.HOW DO I REMOVE AN EMPLOYEE FROM THE LIST OF CASES TO BE PAID OR CLOSE JUST ONE CASE?
Answer in brief:
 Inactivate the employee. Click on SEARCH EMPLOYEE and input SSN. Click on INACTIVATE and then UPDATE.
Detailed Answer
33.RE-ACTIVATE AN EMPLOYEE??
Answer in brief:
 See Detailed answer.
Detailed Answer
34.BANK ACCOUNT INFO NEEDS CHANGED??
Answer in brief:
 SEE DETAILED ANSWER
Detailed Answer
35.ADDING PAYMENTS???
Answer in brief:
 Sign on using your Update & Submit ID. Click on ADD PAYMENTS. Input the amount to be paid on each case then click on SUBMIT TO VERIFY. Sign on using your Authorization ID (ends in a digit) click on RED transaction number then click on VERIFY PAYMENT.
Detailed Answer
36.VIEW SAVED, SUBMITTED, PENDING OR SENT PAYMENTS??
Answer in brief:
 Click on SUBMIT Payments. The PAYMENT OPTIONS screen has all of these options.
Detailed Answer
37.CHANGE OR CANCEL A VERIFIED PAYMENT?
Answer in brief:
 Click on Pending Payments, select the transaction number and scroll to the bottom. To make changes to the payment, click on Stop Submission. To cancel the payment, click on Delete Payment.
Detailed Answer
38.VIEW EMPLOYEE PAYMENT HISTORY??
Answer in brief:
 Click on Search Employee then input the employee’s name or SSN. On the Maintain Employee screen, scroll down to the bottom and click on View Payment History.
Detailed Answer
39.VIEW EMPLOYER PAYMENT HISTORY?
Answer in brief:
 Click on Maintain Employer. On the Maintain Employer screen, scroll to the bottom and click on View Payment History.
Detailed Answer
40.PAYMENT FLOW??
Answer in brief:
 You can see the payments you just verified by clicking on View Pending Payments.
The day after the Cutoff Date and on the effective date you can see your payment by clicking on View Sent Payments. The day after the effective date the payments are in the payment histories.

Detailed Answer
41.MAKING A PAYMENT IN ADVANCE??
Answer in brief:
 SEE DETAILED ANSWER.
Detailed Answer
42.EMPLOYEE LIST?
Answer in brief:
 For a complete list of all your active cases, click on Search Employee. Pull down the arrow next to ALL and pick ACTIVE then click on Search. Scroll to the bottom of the screen and click on Print. Scroll to the bottom of the next screen and click on Print All Results.
Detailed Answer
43.PASSWORD CHANGES??
Answer in brief:
 For security reasons the Website will ask you to change you password on both IDs every 30 days. The password can be the same on both IDs but when you change one it doesn’t automatically change the other.
Detailed Answer
44.GETTING HELP??
Answer in brief:
 To receive help fast, go to the Logon screen and click on Website Administration.
Detailed Answer
45.CHANGING THE AMOUNT DUE FIELD ON THE POSTING SCREEN??
Answer in brief:
 The court order information is for your benefit and can be changed to meet your needs. You can change the court order information to reflect the amount you should pay in accordance with your pay schedule. The total amount shows up on the payment input screen.
Detailed Answer
46.ADDING A NEW PAY GROUP
Answer in brief:
 Go to Maintain Employer in the blue area. Towards the bottom half of the screen is PAY GROUP information. Click on ADD. Name your Pay Group and hit submit.
Detailed Answer
47.INSTRUCTION SHEET FOR PAYMENT PROCESSING WHEN USING THE TWO ID PROCESS.
Answer in brief:
 SEE DETAILED ANSWER
Detailed Answer
48.PRINTING A VERIFIED PAYMENT LIST?
Answer in brief:
 When logged in under your verification ID. Click on View Pending, click on transaction number, click on print, click on print all results.
Detailed Answer
49.DELETE A SAVED PAYMENT???
Answer in brief:
 Sign on and click on Regular Payments. Click on View Saved Payments. Pick the transaction number, click on Update Payment. Click on Delete the Payment.
Detailed Answer
50.DELETE SUBMITTED PAYMENT???
Answer in brief:
 Logon on under your Verify ID just like you were going to Verify it but instead of clicking on Verify Payment, click on Delete Payment.
Detailed Answer
51.CHANGING AN EMPLOYEE'S PAY GROUP.
Answer in brief:
 If the Pay Group exists, click on Search Employee and pull up the employees information screen. Go to the PAYGROUP field and click on the arrow next to it and highlight the Pay Group you wish to change it to then scroll to the bottom of the screen and click on UPDATE.
Detailed Answer
52.UPDATING AN UNIDENTIFIED CASE.
Answer in brief:
 No brief answer. See Detailed Answer.
Detailed Answer
53.CHANGING EFFECTIVE DATE OF A VERIFIED PAYMENT
Answer in brief:
 Sign on under the Verification ID and click on View Pending, click on RED transaction number, choose effective date in white box, then click on Verify Payment. It should be changed.
Detailed Answer
54.HOW DO I CHANGE THE EFFECTIVE DATE OF A PAYMENT.
Answer in brief:
 See detailed answer.
Detailed Answer
55.I get the message that a user is currently logged in.
Answer in brief:
 No brief answer, see detailed answer.
Detailed Answer

WEBSITE PROCESSING WITH ONE ID
56.BASIC INSTRUCTIONS FOR PROCESSING WITH ONE ID?
Answer in brief:
 SEE DETAILED ANSWER, NO BRIEF ANSWER.
Detailed Answer
57.HOW DO I PRINT A VERIFIED PAYMENT?
Answer in brief:
 After verifying your payment, click on Submit Payment in the blue area. Click on View Pending in the yellow area, click on the red transaction number, click on Print then click on Print All Results.
Detailed Answer
58.HOW DO I CHANGE OR DELETE A VERIFIED PAYMENT?
Answer in brief:
 NO BRIEF ANSWER. CLICK ON DETAILED ANSWER.
Detailed Answer
 
STATE OF INDIANA - DEPARTMENT OF CHILD SERVICES